FAQ

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Skier's Edge

How does Skier's Edge improve my skiing?

Skier's Edge is your secret weapon for mastering the mountain. It zeroes in on lateral movements - the essence of downhill skiing.

By enhancing your balance, coordination, and side-to-side strength, it targets muscles that standard gym equipment overlooks.

Plus, it mimics the rapid-fire movements of skiing, preparing you for those exhilarating downhill runs like nothing else can.

Which muscles does Skier's Edge target?

Prepare for a full-body workout! Skier's Edge engages a wide range of muscles, including:

  • Glutes (maximus, medius, minimus)
  • Quads and hamstrings
  • Hip flexors, rotators and adductors
  • Core (abs and obliques)
  • Lower back
  • Calves
  • Pelvic floor

It's like a personal trainer for your skiing muscles, all in one machine.

Can the whole family use the Skier's Edge?

Absolutely! Thanks to adjustable resistance settings, Skier's Edge welcomes skiers of all sizes. 

While the Base footpads are adjustable and good for the whole family, we especially recommend multi-user households upgrade to either our Performance footpads or the BootMaster. With seven stance widths and a quick-adjustment mechanism (settings change in 20 seconds or less!), the Performance footpads and the BootMaster each make it a breeze for kids and adults to share the same machine.

While younger users might not reach full extension initially, they'll still reap the benefits and grow with the machine.

Bonus: Skier's Edge isn't just for ski buffs. Its lateral training is a game-changer for hockey, soccer, basketball, tennis, pickleball, and more. It's your family's ticket to year-round athletic excellence.

How often should I use my Skier's Edge?

The Skier's Edge offers an intense, ski-specific workout that you'll feel right away.

As your strength and endurance improve, you'll be able to increase both the intensity and duration of your sessions. Many of our dedicated users train daily, thanks to the low-impact nature of the workout. 

Listen to your body, maintain proper form, and you'll be able to train as often as you like without overstressing your joints. Remember, consistency is key to seeing real improvements on the slopes!

Is the machine loud?

While not completely silent, the Skier's Edge operates at a comfortable noise level.

The carriage glides smoothly, creating a low, consistent sound that won't overpower your favorite training playlist or disturb the household.

Plus, its low-maintenance design keeps it running smoothly and quietly for years to come. 

Is assembly difficult?

Assembly is straightforward, but we've got your back if you need help.

Each machine comes with detailed instructions and all necessary tools.

If you hit a snag, our team is just a phone call away. Keep in mind, these are robust machines (weighing 85-185 lbs depending on the model), so having a buddy to help with setup can make the process smoother.

BootMaster

Do I need the Natural Slope with the BootMaster?

No need to double up! The BootMaster automatically puts you in the perfect forward stance for skiing. If you've got the BootMaster, you're already ahead of the curve.

Will the BootMaster work with my Skier's Edge model?

The BootMaster is exclusive to our Pro series machines (formerly known as QS7 and QS5). Not sure about your model? Reach out to our team, and we'll help you identify your Skier's Edge in a snap.

Can I use my ski boots with the Performance footpads or Skier's Edge Elite?

For safe and effective training in your ski boots, you’ll need the BootMaster accessory, compatible only with our Pro series.

This isn't just about optimizing your experience - it's a crucial safety feature.

The Elite models are designed for regular athletic shoes only.

For maximum training flexibility, the BootMaster with Athletic Plates allows you to easily switch between ski boots and athletic shoes, giving you the best of both worlds.

Can I order the BootMaster without the platform steps?

While we understand space can be a concern, the platform steps and bar are essential for safe use.

They allow you to mount and dismount the machine securely while wearing your ski boots.

The BootMaster footpads are designed with a forward tilt, mirroring real skiing stance.

This unique design requires you to step onto the machine from an elevated position, backing in heel-first. Safety first, great skiing second!

General

Can I find your products in physical stores?

We keep it exclusive! Our full lineup is available only on our websites. This allows us to maintain top-notch quality control and provide you with the best possible products and service.

I'm hands-on. Can I test-drive a machine before buying?

Absolutely! We'd love to show you the power of our machines in person. Swing by our Salt Lake City headquarters for a test run:

385 W. Ironwood Dr. Salt Lake City, UT 84115 USA

We know most of our customers can't make it to Salt Lake City, which is why we offer our 30-day in-home trial period. Over 98% of customers love their machine and keep it after trying it in their own home.

Shipping & Returns

When will my machine order arrive?

It takes us 1-4 business days to manually assemble, inspect and rigorously test each machine in our Salt Lake City headquarters.

After assembly, you can expect these shipping times:

  • Continental US: 2-5 business days via UPS
  • Canada: 7-9 business days via UPS (assuming no customs delays)
  • Alaska & Hawaii: 4-5 business days via UPS

Your tracking number(s) will provide a more accurate delivery date.

When will my accessories or replacement parts order arrive?

It takes us 2-4 business days to process your order in our Salt Lake City headquarters. Every order is hand-inspected and checked to ensure that it meets our rigorous quality control standards.

After that, you can expect these shipping times:

  • Continental US: 2-5 business days via UPS or USPS
  • Canada: 7-9 business days via UPS or USPS (assuming no customs delays)
  • Alaska & Hawaii: 4-5 business days via UPS or USPS

Your tracking number(s) will provide a more accurate delivery date.

What's your return policy?

We stand behind our products with our 30-day in-home trial.

If your machine doesn't meet your expectations, just let us know within 30 days of delivery. We'll process a full refund, minus the original shipping cost.

Note: Return shipping is on you, but with 98% of buyers loving and keeping their machines, we're confident you'll be thrilled with your new training partner!

Maintenance

What's the best way to keep my machine in top shape?

Maintaining your machine is a breeze:

  • Wipe down metal surfaces with a damp cloth
  • Use a mild detergent for tougher spots if needed

That's it! Our machines are designed for peak performance with minimal fuss.

Do I need to oil or condition any parts? What about other maintenance?

Good news - our machines are as low-maintenance as they are high-performance.

No need for oiling, conditioning, or complex upkeep routines. Just give your Power Bands, wheels, and rollers a quick once-over periodically, and you're all set to train.

We've designed these machines to spend more time boosting your performance and less time needing your attention. It's all part of our commitment to helping you gain your edge, hassle-free.

How durable are the Power Bands?

Our machines are built to last, featuring a robust five-Power Band system that keeps you secure and supported during every training session.

Our Power Bands are:

  • Backed by our standard and extended warranties
  • Designed for years of intense training
  • Made and rigorously tested in the USA for your peace of mind

New machines come with a 4-year warranty on Power Bands. When you purchase a replacement set, they also come with a fresh warranty.

While they're built tough, Power Bands do naturally wear over time. We recommend a quick visual check for cracks, tears, or pits before each use. And don't worry - we've got your back with replacement Power Bands available for all our machines.

Contact us

  • Phone

    US & Canada (Toll-Free):
    800-225-9669

    International:
    +1 801-975-8100

  • Email

    Contact Support:
    support@skiersedge.com

    Contact Sales:
    sales@skiersedge.com

  • Visit Us

    385 West Ironwood Drive
    Salt Lake City, Utah 84115
    USA