Warranty & Extended Coverage
Extended Peace of Mind
All new machines and accessories for home use come with a comprehensive 4-year warranty², but extensions are available to keep your training on track.
Warranties for new purchases
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Machines
The purchase of a new machine comes with a 4-year warranty². This covers every element of the machine, including its original set of Power Bands.
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Accessories
The purchase of any of our accessories comes with a 4-year warranty².
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Power Bands
When you buy a new set of Power Bands its warranty lasts 2, 3, or 4 years², depending on the set. Please see the detailed table in the product page.
Add to Your Warranty
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Extended Coverage
+12 Month Extended Warranty
Extend your warranty to a total of five years for uninterrupted training confidence.
Only available for configurable machines & packages.
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Maximum Coverage
+24 Month Extended Warranty
Extend your warranty to a total of six years for long-term peace of mind.
Only available for configurable machines & packages.
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Longer Protection
Extend your coverage beyond the standard 4-year warranty
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Expert Support
Get repair and maintenance guidance from our specialized technicians
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Cost Savings
Avoid unexpected repair costs and protect your investment
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Peace of Mind
Train with confidence knowing your machine is covered
How to buy
Secure Your Extended Warranty
Simply select the extended warranty as an add-on when purchasing your machine or package.
Extended Warranties are only available for configurable machines and packages, and not as a standalone product.
Purchase Within 30 Days of Delivery
Changed your mind?
You can still add extended warranty coverage within 30 days of delivery.
Give us a call to protect your machine today.
US & Canada (Toll-Free):
800-225-9669
International:
+1 801-975-8100
Commercial Warranty
Special warranty terms for gyms, fitness centers & group facilities
- Standard 1-year warranty included with purchase
- Protect your investment by extending coverage by one or two additional years
- Warranty extensions for commercial use available exclusively by phone – give us a call and we’ll get you set up.
US & Canada (Toll-Free):
800-225-9669
International:
+1 801-975-8100
Using Your Warranty is Easy
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Contact Us
Reach out to our support team via phone or email
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Verify Ownership
Provide your serial number and proof of purchase
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Get Support
Receive the expert assistance you need
FAQ
When does the regular warranty begin?
The 4-year warranty term that is included with your machine's purchase starts the day you place your order.
When does the extended warranty begin?
Your extended warranty starts immediately after your standard 4-year warranty ends.
Once I purchase the extended warranty, do I need to register it or take any extra steps?
No additional steps are needed. Your extended warranty is automatically registered with your purchase.
Is the warranty transferrable if I sell my machine?
No, the warranty is non-transferrable and covers only the original purchaser.
Does the warranty cover my machine if I move to a different country or address?
Yes, your warranty remains valid regardless of your location change.
Does the warranty apply to purchasers outside the US?
Yes, our warranty applies to all purchasers, regardless of location.
Can I purchase an extended warranty if I'm the machine's second owner?
Unfortunately, extended warranties are only available to the original purchaser and within 30 days of purchase.
Is there a limit to the number of claims I can make?
There's no limit to the number of valid claims you can make during your warranty period.
Is the warranty void when using third-party accessories or replacement parts?
Using third-party parts may void your warranty. We recommend using only authorized parts and accessories.
Would modifying my machine void my warranty?
Yes, modifying your machine may void your warranty.
What's covered under the extended warranty?
The extended warranty covers defects in materials and workmanship, just like our standard warranty.
How quickly can I expect service if I need to use my warranty?
We strive to resolve issues promptly. Our team will guide you through the process and provide estimated timelines based on your specific situation.
Can I cancel my extended warranty if I change my mind?
Extended warranties are not refundable once purchased.
Does the extended warranty cover normal wear and tear?
No, the warranty doesn't cover normal wear and tear. It's designed to protect against defects in materials and workmanship.